Privacy Policy

Guiding Angels at Home Care LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the individuals we serve and those who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at guidingangelshomecare.com or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, address, date of birth, phone number, and email address.
• Health and Medical Information: Diagnosis, physician information, insurance details, and care needs — collected only as required to provide home care services.
• Employment Information: For caregiver applicants, we may collect credentials, work history, background check authorizations, and licensure information.
• Contact Form Data: Information you voluntarily submit through our website forms, including inquiries and service requests.
• Technical Data: IP address, browser type, pages visited, and referring URLs collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and improve our home care services
• Process caregiver applications and manage employment records
• Communicate with clients, families, and caregivers regarding care plans and scheduling
• Comply with federal and state healthcare regulations, including Medicaid requirements in Indiana and Tennessee
• Send service-related communications and updates
• Improve our website and user experience
• Respond to inquiries and support requests

3. HIPAA Compliance

As a home care provider, Guiding Angels at Home Care LLC is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is collected, stored, and shared only as permitted by law and only to the extent necessary to provide care. We do not sell or rent PHI to any third party.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Care Coordination: With physicians, hospitals, and other healthcare providers involved in your care
• Medicaid and Insurance: With payers as required for billing and authorization
• Legal Compliance: When required by law, court order, or government authority
• Service Providers: With trusted vendors who assist in operating our website or services, under confidentiality agreements

5. SMS & Mobile Messaging Policy

Guiding Angels at Home Care LLC may use SMS (text messaging) to communicate with clients, caregivers, and authorized contacts for the following purposes only:

• Appointment reminders and scheduling updates
• Care coordination notifications
• Staff onboarding and credential reminders
• Urgent service updates

Opt-In: By providing your mobile phone number and agreeing to receive SMS communications, you consent to receive text messages from Guiding Angels at Home Care LLC. Message frequency may vary.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.

Help: Reply HELP for assistance. Message and data rates may apply.

We will never sell, share, or rent your mobile phone number or SMS opt-in data to any third party for marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our online portal and forms use secure encrypted connections (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal and health information for as long as required to provide services and comply with applicable state and federal regulations. Caregiver employment records and client files are retained in accordance with Indiana and Tennessee state law requirements.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and regulatory limitations)
• Opt out of non-essential communications
• Request a copy of your records

To exercise any of these rights, please contact us at guidingangels.care@gmail.com.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may adjust your browser settings to disable cookies, though some features of the site may not function correctly as a result.

10. Third-Party Links

Our website may contain links to third-party websites, including JotForm for forms and Google for maps. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: guidingangels.care@gmail.com
• Phone: 1-888-462-4497
• Mail: Guiding Angels at Home Care LLC, Indianapolis, Indiana